Top 7 Outsourcing Trends That Will Rule in 2022

Bridging Talent Gap
The global industry is facing labor shortages across all skill levels because of the pandemic’s impact. The talent scarcity has a substantial influence on firm productivity and labor cost because of the growing employee remuneration demands. All organizations have made addressing the shortfall a top priority. A well-chosen BPO service partner can swiftly fill this void. Demand for BPO outsourcing companies to fill this gap is predicted to rise through 2022. Seeking an outsourcing BPO project partner is a time-consuming process that requires rapid action.

Technology Oriented Tools
To remain competitive, outsourcing BPO project partners are updating their tools. Using cutting-edge technology, BPO service firms may better serve their clients. Most BPO firms use modern tools like RPA, cybersecurity, AI, and cloud collaboration to succeed in outsourced BPO projects. Providers are also abandoning KPI-based contracts. Top BPO service providers are focused on new business models to add value to clients. Additionally, many service providers are shifting to an outcome-based contracting approach.

Inviting Startups and SMEs
Outsourcing or nearshoring is used by over half of small and medium-sized businesses. Affordability and concentration on core products have become popular among early-stage startups. More SMEs and startups are looking for BPO outsourcing partners, preferring providers that understand their demands. Outsourcing administrative operations such as documentation and payroll processing enables small firms to concentrate on growth and key tasks. It reduces workload and gain access to knowledge that may not be easily available.

CEE Region and India Expansion
Central and Eastern Europe, and India has seen a tremendous increase in outsourcing suppliers and engagements in recent years. The CEE region and countries such as India has played a major part in this expansion due to its low cost and competent workforce. Many firms benefit from outsourcing BPO projects to CEE and India because their employees speak better English and suit their culture. The region's resources are perceived to be more invested, collaborative, and inventive. Additionally, outsourcing locations such as India and the Philippines will continue to grow rapidly.

Wide Use of Social Media
Social media management is critical for organizations requiring B2C assistance, such as eCommerce and retail. Concept of social networking is one of the most lucrative and valuable business tools available. Usage of social media is not widespread in the BPO industry. Social media will accelerate its growth and adoption in the next days. BPO firms will offer social media management as a service to increase customer interaction and better understand customers. It enables businesses to monitor their target audience's pulse in a cost-effective and efficient manner.

Enhanced Transparency
Transparency between BPO service providers and their clients will increase in 2022. Transparency is critical to the success of any firm. When a business outsources a service, it wants to gain a thorough understanding of the BPO's performance. In 2022, BPO firms will invest more in workforce management systems, CRM solutions, performance tracking, and other tools that promote business relationship transparency. Additionally, transparency in BPO non-voice processes and back-office services, pricing and policies, service level agreements, and contracts has been strengthened to foster trust and ensure customer satisfaction.